“Run far away!”
The location was great. The online photos painted a very appealing picture of the property, but in reality the hotel was dirty, filthy, rundown, and the front desk, Ashley, was very unprofessional. I drove six hours from South Carolina to Newport News, Virginia, and when I arrived Ashley told me there were no rooms available and that all were dirty. I explained that I had driven six hours and showed her my online booking, but she kept saying we don’t have any rooms, so I asked to speak to her higher ups and she said they were off on the weekends. I told her again that I had driven six hours and needed a room because I booked online, which really upset me. I then called the reservation guide and corporate, and she said, “let me get her assistance, Kaytia.” Kaytia was very pleasant and accommodating. Ashley was not. Kaytia assured me they would get me a room and suggested upgrading my room to a two‑bedroom for the same price I had booked online. I appreciated her help, but when I got to the room it was disgusting: dirty, dusty, with a nasty carpet, filthy walls and doors, dust around the rim, doors that needed replacing, and a smoke smell embedded in the room. My kids and I stepped off the elevator on floor three and found trash dumped directly by the elevator—pasta sauce and trash. It was horrible. I ended up not staying the second night. I didn’t want to stay the first night either, but it was short notice to change hotels after driving six hours straight. Kaytia was very accommodating. I went downstairs to ask for sheets to cover the sofas, and she also gave me cleaning supplies so I could clean because I could not stay in that room without cleaning it. That’s how bad it was. I checked out the next day.
TonyaHá 4 dias