“Only found out the hotel was closed when we arrived for our reservation…”
We can’t say anything positive because we never got to stay here; we booked the hotel, arrived to find it closed for maintenance, and only a single phone call—missed by us—was made to try to inform us beforehand; no other attempt was made, no email or voicemail, so we had no clue the location was closed and had to book another hotel at the last minute. I don’t understand how they let us book if they were already closed for maintenance.
SamuelHá 2 meses