Altitude by Krystal Grand Los Cabos - All Inclusive

“Yuck”

Nothing good. The property was in a terrible state of disrepair. When we arrived, the power was out and people were stuck in elevators. There was almost no staff, so we couldn’t get drinks or food. According to staff and other guests, the power had been cutting out repeatedly for days. They served beer with bits of ice to keep it cool. All restaurants were closed except for a tiny counter next to a dumpster where you could queue for food. We got there around 4 or 5 PM with hungry kids after a long flight. The few staff we did find worked hard, but it was not the vacation experience we wanted. We moved to another hotel and can’t get a refund.

Aileen·Há um mês

“Staff are great, but property needs major maintenance overhaul and upgrade in food and entertainment”

Great location, stunning view from the Altitude Tower. The staff were friendly and the room was tidy. Food was awful, the buffet area was in disrepair, the pools were cloudy, and the rooms were half‑finished and smelled of dampness and mold. One room was so bad that several people in our group got headaches within minutes. We had to switch rooms to get through the night and left the next morning.

Erin·Há 3 meses

This resort is pure paradise. Waking up to ocean views, spending the day between the beach and pool, and ending it with great food and drinks—it’s the best you can get. The restaurant and buffet staff made everything effortless, always smiling and ready to help. The vibe was exactly what we needed: peaceful, refreshing, and just the right amount of fun. If you want to disconnect and recharge, this is the place. The mosquito situation was fine, but the dessert selection could use more options, especially larger portions in the Japanese restaurant. Ayami needs serious improvements. Our butler didn’t answer our requests or questions on the last day.

Jeric·Há 6 meses

“We had a wonderful time”

The staff are fantastic and welcoming.

Vikas·Há 11 meses

“It was very disappointing. Not receiving the room requested. Upcharged $940.20 for each room.”

We checked in and the hotel told us that only one person would be in each room, yet we were charged an extra $940.20 for a second person per room even though the reservation said it was for four people. Athena Jimenez, the agent, was rude. We had booked one‑bedroom suites, but those were gone—either the building was sold or the suites were reconfigured. On day three they tried to “upgrade” us to a room the same size with a walk‑out water feature and a minor food upgrade, but we were already all‑inclusive. The property was poorly maintained and the staff didn’t run operations professionally. If we had informed the hotel that four people were supposed to stay, they would have ripped us off; if they didn’t know, that’s negligence. Most staff were friendly and did their best, but the buffet food was unappealing. In the separate restaurants we found acceptable options. Because there were four of us, each of us tried different menu items to find what we liked, so someone might not get a decent dish. Since it was all‑inclusive, we could reorder based on what others received. The property still needed maintenance: walls needed painting, railings and locks were rusty. Each room had only one regular and one decaf coffee pod, no washcloth unless requested. The bath gel, hand soap, and skin lotion were in pump bottles that were not properly filled. Shampoo and conditioner were in the same bottle, which seemed ridiculous. The wooden pool chairs all needed replacement or refinishing. I have many photos to back up my claims.

James·Há 11 meses