“An unacceptable experience marked by unsanitary conditions, poor maintenance, misleading photos”
Our stay at this hotel was extremely disappointing, and I strongly warn other travellers against booking here. The room’s condition was unacceptable, with visible signs of poor cleanliness and maintenance everywhere: peeling and sagging wallpaper, unexplained marks and dirt on the walls, and what looked like mould around the air conditioning unit and in the bathroom. We also found insects in the room, even though insect repellent was already present, which was especially concerning and raised serious questions about the hotel’s awareness of and response to pest issues. The bed was completely flat and uncomfortable, and the overall condition of the room fell far below what was advertised and reasonably expected. Instead of providing a clean, safe, and comfortable place to rest, the room raised serious concerns about basic hygiene and guest safety. What made the situation worse was the poor management and lack of accountability. We ultimately left about an hour after arriving because the accommodation was unacceptable, had to find and pay for alternative lodging at our own expense, and then tried to resolve the matter by asking the platform to mediate with the property and help secure a refund for the unused nights. Despite the platform’s efforts to communicate with the hotel and propose a reasonable resolution, the property failed to demonstrate an appropriate level of accountability or customer service. Having to spend extra time and money addressing a problem that should never have occurred was incredibly frustrating. This was not simply a matter of personal preference or a room not meeting my aesthetic.
Czechxit·Há 3 dias