“A parte l’episodio del cambio camere senza consultazione, la struttura la consiglieri. Molto silenziosa, pulta e persona”
The staff were very kind, helpful and welcoming. But when we entered the room we realized it wasn’t the one we had booked. The hotel, because of another family's needs, swapped rooms and gave us the larger one, which unintentionally caused a problem: we had selected three single beds so we could combine them and sleep comfortably with the baby, as it was an important night of rest before a crucial hospital appointment the next morning. Instead, we received a room split into two sections, one with two single beds and one with a double bed, forcing us to sleep on three people on the double. Needless to say we spent the night awake. It would have been a great swap for another family, but not for us, and I was disappointed that the change was made without consulting us. Even though the room would have cost more, it did not meet the conditions we had paid for.
Malvina·Há uma semana