“Я не можу рекомендувати це помешкання, доки проблеми з доступом, комунікацією та безпекою гостей не будуть належним чино”
I had a serious safety problem and complete lack of communication. During checkout I was handed keys that didn’t fit the main entrance, so I couldn’t leave the building for about an hour while I urgently needed to reach the airport to catch my flight. I tried repeatedly to contact staff via WhatsApp and phone, but no one answered. My messages went unanswered too. I finally managed to leave only because some kind people noticed my situation and helped me. This was not just an inconvenience or a customer service issue—it was a serious safety issue. I can’t imagine what could have happened in a fire or other emergency if I couldn’t exit the building on my own. Even more disappointing was the complete lack of any response after the checkout. I received no explanations, no notifications, not even an apology. Leaving a guest unable to exit the building because of faulty keys while remaining unreachable in an emergency is unacceptable. I hope the management takes this incident seriously and ensures it never happens again. I cannot recommend this place until the access, communication, and guest safety problems are properly resolved.
NataliiaHá 2 semanas