“Hotel is a 2 star property”
The only thing that stood out was the staff’s hospitality. I stayed at Aliza Inn & Suites Dharamshala from 12–13 May 2026 (the original booking was for 12–14 May), but because of the overall experience, we checked out early and didn’t stay the second night. I booked this property because it was listed as a 4‑star hotel, yet the actual experience was nowhere close to what one would reasonably expect from a 4‑star property. Major concerns during the stay: the entire room had only harsh white lights with no warm or ambient lighting despite false‑ceiling fittings; when I raised this, the response was “Warm lights are your personal choice.” The main door lock was malfunctioning; we couldn’t lock it ourselves and had to call staff, who struggled multiple times before managing it, which was a serious security concern. Additional mineral water bottles were charged separately. The food quality from the restaurant was below average. The most disappointing aspect was the handling of the complaint: I didn’t call the manager; Mr. Rahul himself called me about the complaint. Instead of acknowledging the issues, I was repeatedly interrupted and told statements such as “You did not pay for 4‑star/5‑star services” and “The money you paid is equal to the level of services you are getting.” Rather than understanding customer feedback, the discussion felt focused on proving that the hotel had no shortcomings and that the issue somehow lay with the customer. We requested a refund only for the unused second night (13–14 May), since we had already checked out at approximately 11:30 AM and did not avail that stay; the request was denied. To be fair, except for the management handling of complaints and food quality, the remaining hotel staff were polite, cooperative, and genuinely helpful during the stay.
Manoj·Há 5 meses