“Nice Lodge, but host attitude can change a lot.”
The lodge itself was very nice, but the host’s attitude completely ruined our experience. I’m not sure who the person behind Eco Lodges support is (WhatsApp, phone, maintenance), but I would strongly recommend the owner check this, as it’s part of customer experience. We specifically booked a lake‑view lodge, but the lodge we received did not provide the lake view that had been advertised and that we had paid for. We raised the issue immediately after arrival. The property did not respond to WhatsApp, was impossible to reach by phone, and when they finally replied, the response felt dismissive and arrogant. We were essentially told that the lodges in the first rows are more expensive and then simply wished a “pleasant stay” instead of being offered any real solution. A beautiful interior is not enough when the host is unavailable and unwilling to deal with a legitimate complaint. Fortunately, the situation was handled professionally. If the lake view matters to you, I would strongly recommend confirming in advance exactly which lodge you will be allocated and what the actual view from that specific lodge is.
Klara·Há um mês