The Thatched Cottage B&B

Kindness of Caroline. Easy communication. Very good breakfast. Nice bedroom. Just a bad smell in the bathroom

Olivier·Há 3 semanas

Good fresh breakfast, friendly owner. Communication was an issue: all arrangements were made through a different person than the one we met on site. It felt as if we were intruders disturbing the peace of the village. Luckily everything on site was in excellent condition.

P·Há 3 semanas

“Je ne recommande pas ce logement - Véritable usine à touriste - Sans âme”

Disappointed – the accommodation does not match the price paid.

Rodriguez·Há 4 semanas

“Cottage caratteristico”

The breakfast was plentiful and varied, the cottage had a distinctive charm, and the place was very quiet.

Alessandra·Há um mês

“Get a receipt when you pay in cash AND check your credit card account for double charges!”

We chose this B&B because it was the cheapest double and triple option near Galway, where lodging is pricey. Compared to other places we stayed, it turned out to be one of the pricier ones, but that might just be the area. When we got there, Carolyn seemed distracted, yet she told us where to eat nearby since we hadn’t had a meal yet. The rooms were adequate. We had three young men with us, and they shared a triple. We stayed in the downstairs room, which was comfortable enough. It felt like we were in someone’s run‑down house; it didn’t meet hotel cleanliness standards and was nowhere near as welcoming as other B&Bs in Ireland. We liked the en‑suite loo, but it was very small and had a step up (apparently added to make it en‑suite). Breakfast was tasty, and I appreciated the pancakes. We’re dog lovers, so that wasn’t an issue. The best part of the location was the beautiful ruins of Claregalway Franciscan Friary nearby. Gorgeous! Carolyn requires cash payment and a very tight check‑in window in the evenings, which is odd for a B&B. She also had more rules than most B&Bs (e.g., no food in the rooms). We arrived with cash and paid 320 euros for our double and triple rooms that night. Our stay was in July. When we returned to the U.S., my husband noticed that we had also been charged on our credit card. I contacted Carolyn immediately, and over the next several weeks she kept saying she was going to go to the bank and sort it out. But it never happened. In September she told me, “the solution does not lie with me … pls call me.” We have an 8‑hour time difference, and I didn’t have her phone number, so I asked her to explain. A few days later she emailed, “Hi it’s quite simple, I wasn’t here as I was in hospital. I would like a little understanding in relation to the review you left, you said nothing to anybody here yet leave a review of 1 this is not acceptable when I get reviews of 10. The man who looked after you i quite capable of speaking with people as you said yourself, you should have spoken to him. It’s quite simple remove the review and you will be refunded.” When I replied that I had no idea what she was talking about (I hadn’t written a review), she simply said, “remove review.” She somehow confused me with someone else. Throughout this process, when we discussed the frustration, my husband thought she was being malicious by charging us twice, while I thought she was just disorganized. It’s hard to say! I contacted for assistance, and finally today Carolyn has refunded our money. It’s nearly three months since we stayed with her. This was an extremely frustrating and aggravating process.

Marie·Há um mês