The White Pillow Hotel Arugam Bay

The building was old, the rooms were dirty, and the pool was green when we entered; the sheets and towels were full of stains and grime. Luckily the host accepted a free cancellation because we had to leave.

Camilla·Há 3 semanas

“Nice room and pool short walk from town.”

The pool is lovely, though the sun loungers could use an umbrella since they get very hot during the day. It’s just outside the town, which is great for escaping busy streets. The only issue was that we didn’t realize the shower heating was controlled by a switch outside the room.

Leigh-anne·Há um mês

“Last minute booking. Disappointing for the money.”

Quiet room and area. Dirty pool, room cleaned once in 6 days. Pool towels were dirty. Staff couldn’t care less. No WiFi in our room. Could be so much better if a little bit of love and attention was put into it. Wouldn’t mind if it had been cheap

James·Há 2 meses

“Caro para lo que ofrece”

We spent a week at the hotel with three other friends and felt the nightly rate was a huge let‑down. The sheets were stained – we asked for them to be changed and they stayed stained for the whole week – and the Wi‑Fi didn’t work on day one and was painfully slow afterwards, making any work impossible. The only amenity was a tiny shared soap bar, with no welcome water bottle at all. The pool was out of service for several days and, when it was “usable,” the water was a disgusting cloudy colour, so we never swam. Breakfast was very basic and the coffee wasn’t even real coffee, just grounds in boiling water. We didn’t have a fridge, which made storing a simple bottle of water a hassle. The staff were unfriendly, didn’t speak English and seemed annoyed whenever we asked for anything. Our room’s wardrobe wouldn’t open on one side; the on‑duty guy said it would be fixed, but we had to email the hotel manager through the booking site to get it sorted. We received only one towel per person, changed every two days because the room was only cleaned every other day – not what you expect from a hotel, especially at that price. Overall it felt far too expensive for what was offered; a cheaper, more central option would have been a better choice.

Carlota·Há 2 meses

“Was OK but a shame about the pool being unusable which was the entire reason we’d booked this hotel!”

The room was spacious, with a high ceiling, fans, and air‑conditioning. Breakfast was lovely. The pool was out of service the whole time we stayed, and the opposite hotel’s pool was also closed by the end of our visit. It’s a bit out of town.

Gillian·Há 2 meses