“Disappointing, felt ignored, overpriced”
It was clean and close to the airport. Staff was unfriendly. When I asked if we could apply AAA or senior discount she said we would have had to do that on line. I never saw a place to do that and since the online booking said our money wouldn’t be taken until we arrived, I thought I could do that then. My elderly 84 year old sister and I were placed on the fourth floor almost the farthest room. Our first room had no ice bucket and the tv didn’t work. Contacted desk clerk who said someone would be up with one. After 1/2 hour I went downstairs to inquire and she moved us to the room next door. That room has an ice bucket but we couldn’t get the tv to work. I called the desk 3 times in the next 20 minutes and got no answer. I went down to the desk with my phone ringing and no one was in sight. I said “hello “ several times and the clerk came from down the hall. She scowled at me then said she would get us a different room. We called and she said she put us on the first floor and it had an ice bucket and working tv. It did. However the ice machine on that floor was broken ! I feel like I paid way too much for too little. I always book Hilton line hotels and this one Was so substandard
JeannineHá 2 meses