Embassy Suites Charlotte/Ayrsley

The property was great

Lequint·Ontem

“Definitely wish there was security in the parking lot to avoid my vehicle being vandalized.”

The breakfast was great. Our only issue was with the parking lot due to our vehicle being broken into and items were stolen. We had the back window of our vehicle completely shattered and now we have to replace it because the hotel is not liable. You park at your own risk. My vehicle being vandalized in the company parking lot along with two other similar vehicles

Ashley·Ontem

“Enjoyed everyday”

Great. NA

Tarinda·Há 5 dias

Breakfast was great. Overall our experience was great, the room was nice and we felt it was worth the cost. The only negative part of our experience was the front desk staff that morning (evening staff when we checked in he was amazing). The woman at the front desk had a sour disposition and made me feel like I was an inconvenience. She seemed bothered when I asked for coffee for the room and brought me decaf without asking which I preferred. It was so awkward I just accepted it with a thank you to which she did not respond. Also when we returned to check out she was snappy asking did I have a room key, when I replied I did not (I used the app) she rudely asked "well where is it?" She doesn't belong at the front desk which is the face of this otherwise excellent place to stay

Tom·Há uma semana

Great location. Visually appealing. The front desk receptionist was extremely warm and friendly. Our room was mostly clean. One of the bedsheets had stains on it I noticed later in the night

Charistina·Há uma semana