We came back after staying here last year, excited to return, but the experience fell short. Maintenance on the pool was announced only the night before our arrival, which felt too last minute, especially since we had booked a pool‑access room. We were told the pool would reopen on 01/10, so we thought we’d only miss one day, and we managed to plan something else that day. At check‑in we received breakfast coupons as a goodwill gesture for the closure, but they were insufficient, and the breakfast selection that morning was disappointing—such a small buffet. By the time we checked out on 03/10 the pool was still closed, so we paid full price for a pool‑access room we never used. No further communication explained that the pool wouldn’t reopen on the day we were told, and there was no apology at checkout for the lack of the pool during our stay. We feel extremely let down and won’t be returning to Coco Bella next year when we come back to Phi Phi.
EmilyHá 3 dias