“NOT a 5 star hotel , good people, poor facitilites”
The front desk staff were helpful, especially the young lady who was there in the morning. The hotel sits in a good central spot, offered beach towels, and the roof terrace and pool were nice extras, but the service was disappointing. Breakfast was a mess – no buffet and a very slow a‑la‑carte line, and the food’s freshness was questionable. Room service and housekeeping were inconsistent; I never received the same level of service twice. The noise from chairs on the roof terrace was awful, making sleep impossible for rooms below. The gym was unusable, equipment was scarce, low quality, and poorly maintained; a back gate was locked despite being advertised for use. The safe was tiny, barely fitting a passport. The bathroom had mold and a strong sewage smell. Overall, it’s not a 5‑star hotel at all – only acceptable if priced as a 3/4‑star.
HannahHá uma semana