“Very poor, disappointing, not a Relais & Chateaux experience. No personalised, proactive service.”
The location and the building are gorgeous, and the staff seem to try hard when service issues are pointed out. The Nami kitchen and its service are very good and worth recommending. However, there’s a lack of attention to detail, and services feel generic and automated rather than personalized, which is disappointing for a Relais & Châteaux property. Even after several emails and phone calls ahead of time, the special occasion I mentioned was only partially acknowledged, communicated, or acted upon internally. I had to keep reminding the staff to carry out the pre‑booked arrangements, which made the stay exhausting instead of relaxed and memorable. On top of that, the Bootshaus lunch menu is acceptable, but the dinner food quality is only 3‑4 star level, so I wouldn’t recommend it at all!
DanielaHá 3 semanas