“居住体验非常糟糕,遭遇隐私侵犯”
Breakfast was decent, but I strongly advise against staying at this Dutch hotel! Our team booked ten rooms and intended to stay another night, but a booking error left all ten rooms without a checkout and we were asked to provide credit cards as a guarantee. Compared to other hotels in the same brand, where staff always collect guests’ phone numbers and emails upon check‑in, this hotel didn’t collect any contact details, so when the incident happened we couldn’t be reached and the hotel was entirely at fault. While we were away, the hotel entered our rooms without permission, packed everyone’s personal belongings, and moved them out of the rooms. Even more infuriating, staff opened the closed suitcases of team members, rummaged through personal items, and stuffed shoes into suits, mixing up everyone’s belongings. We had a credit card guarantee, so the hotel could have simply charged the room fee and kept the rooms; at the time the hotel had plenty of inventory, so there was no need to sell rooms to new guests. When we protested, the hotel refused to admit any fault and behaved in a hard‑hearted, indifferent manner. The guest room is a private space, and entering without permission, opening luggage, and packing guests’ belongings is a serious violation of privacy and a blatant disrespect of guests’ property and rights. As a hotel of the same brand, the service standards are wildly inconsistent. Our group trip suffered a terrible experience, felt unsafe, and I would not recommend anyone to stay here. Be careful when choosing.
Yu·Há 3 semanas