STRAF, Milan, a Member of Design Hotels

“Maravillosa estadía a pasos del Duomo!”

The location and aesthetics were great.

Lorena·Há um mês

I paid 650 € for one night and was told breakfast wasn’t included, so I had to pay an extra 20 € per person. I only ate eggs and a banana for breakfast, yet eggs cost an extra 9 € and the bananas were unripe. I asked for orange juice and was told there was a machine and I had to make it myself. The TV in the room only had Italian channels and no way to connect a phone or watch a movie, which is disappointing for the price. The room phone didn’t work, so we had to go to reception for everything. The sauna and spa are extremely small; only two people could use it at a time, so if a hotel staff member was using it, you had to wait your turn.

Nuno·Há um mês

The place is all about location, location, location. The staff were friendly and helpful, and the bar downstairs was great.

Amanda·Há um mês

“Bu paraya daha iyi bir otelde kalabilirdik ,memnun kalmadık”

The location is great, but the service is painfully slow. The hotel’s phone lines stay busy all the time, so when you need something you keep calling and keep hearing the operator say “The number you’re trying to reach is busy.” You have to call repeatedly; it’s hard to believe but that’s the reality. The hotel doesn’t deliver the expected quality for the price you paid. At this rate you have to request many things that should be standard, like a toothbrush. The shower loofah is only given once; when we asked for a new one the next day the front‑desk clerk said it wasn’t available and we had to get it from reception. When you use half the water in the room, the next day no new loofah is provided. The shower only has a top‑shower head and the taps were broken. Because the room phone didn’t work we had to call reception from the bathroom phone. A hotel that charges about 600 Euro a night should offer a much higher level of service and comfort, but here there’s almost nothing that feels high quality. The bed quality was very bad; the spring mattress shook when the second person moved. The bathroom’s rice‑coated floor felt like it was sinking as you walked on it. All these negatives made the hotel fall far below expectations in terms of price‑performance.

Mustafa·Há um mês

“Jong dynamisch zeer Professioneel Personeel, die meerdere talen spreken!”

Personeel was zeer Professioneel en de communicatie vaardigheden uitstekend. Ik bedank Anna, Ilyas uit Fes, Axel, en Diana uit Moldavia. Met deze 4 Front Office personen heb ik een uitstekende ervaring

Margaretha·Há um mês