The bath towels were old and dirty.
ThuHá um mês
Só um momento…
★★★★★·Hanoi·8.1
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ou é só digitar — “por volta do dia 20, três noites”
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The Novotel Hanoi Thai Ha offers spacious rooms with comfortable furnishings, free WiFi, air-conditioning, and private bathrooms equipped with modern amenities. The hotel features a swimming pool with a view, fitness centre, sun terrace, and spa facilities, including a steam room and kids' club. It serves American, Japanese, Korean, Vietnamese, and international cuisines, with continental and buffet breakfast options.
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Como os hóspedes avaliam o hotel, aspecto a aspecto.
The bath towels were old and dirty.
Thu·Há um mês
The room and breakfast were fine, but the lobby layout and seating arrangement were awkward.
Serene·Há um mês
The room layout was cramped, especially the bathroom area, and there was no mirror for people to see themselves.
Thuy·Há 2 meses
Most of the staff were friendly. Hotel changed my card 3 times over $1200 too much. Then they returned funds but not correct amount. On arrival instead of refunding me what was owed they offered one complimentary breakfast. Ummm it’s not complimentary when you owe me money. Manager was rude. Couple of times no hot water for shower. Our friends had air con leak all night then had to move rooms
Ana·Há 2 meses
The overall customer service was excellent.
Ricky·Há 2 meses