“EL PEOR SITIO DEL MUNDO. NO VAYAS!!!”
Nothing.
I was robbed of my money!! I read some bad comments but it was all WORSE! From the moment I arrived I was mistreated, the mother was out and told me to leave and come back in half an hour. The daughter attended me immediately. I saw the mother mistreat the daughter right in front of me. They escorted me to the room and SURPRISE: it wasn’t the one I had booked!! I had only booked for women (I asked before booking) but according to the mother it was a mixed room. She said it was MY problem if I couldn’t sleep with men, that I had made the mistake, and if I cancelled “it was the same for her”, and she kept the money!!! I called Booking right away, they promised to talk to the place. I came back in, tried to change the room (there were two spots on page 2 for women at the same price). They said NO, they had no more space, and OPENED THE DOOR FOR ME TO GO, LAUGHING AT MY FACE!!! I’ve never been treated SO BAD in a place, NEVER! The customer pays for a service, and if it isn’t there they have the right to refuse!!! These people put “Non‑refundable” to ditch you, keep your money and with an extra bed keep doing the same to people. The guests staying were grumpy, silent, a place NOT pleasant because of its owners… I’m still waiting for a response from Booking 2 weeks later and nothing, they don’t reply at all. On top of that they respond passive‑aggressively and keep laughing in people’s faces because they totally get away with it. I saw the mother mistreat the daughter and make her cry. Imagine what they do with guests. I should have recorded everything. If they have the chance, do it, so they don’t treat people like “you messed up, screw yourself”.
Nuris·Há um mês