Holiday Inn San Jose-Silicon Valley by IHG

Nothing positive or negative.

Richard·Há 4 semanas

“Will sty again”

Great location, clean and comfortable, but there was no vent in the bathroom.

Hannah·Há 4 semanas

“People need to be more helpful and attentive to customers that are paying tons of money to stay at hotel.”

The place was clean and close to the airport, but the air conditioner never went on auto and ran all night. I called the front desk and they offered no help; the first call put me on hold and then hung up. The front desk staff seemed uninterested when we checked in and when we went down in the morning to get the shuttle, she didn’t even lift her head from her phone to answer a question, and the shuttle was late because she didn’t call them, so we were late for the airport.

Martha·Há um mês

“Not a great experience”

The staff was rude and not friendly at all. They didn’t tell you until you arrived that you had to pay $36 for parking, even though now it says parking is $15. Two days later, they unprofessionally slipped a parking invoice under my door in the middle of the night. They allow non‑guests to park there, so you end up looking for a spot all night and have to park at the back and walk forever to the front entrance. They never mentioned that breakfast was an extra charge. The rooms were nothing special, like a cheap motel, and there was no free Wi‑Fi. The staff told me nothing about the hotel or where anything was, except that I couldn’t use the pool because they rented it out for an event. It’s located downtown San Jose, so don’t expect to sleep much.

Jakob·Há um mês

The hotel looked clean, but when we were on the bed I noticed stains on the sheets. Other guests in different rooms had their TVs super loud, and the doors made a loud noise when closed, so I couldn’t sleep, and it was expensive for just one night.

Fernando·Há um mês