Il Malconsiglio

“HANNO FATTO OVERBOOKING! Chiamateli sempre per sicurezza”

The place is super central. They overbooked, and if I hadn’t called to confirm I wouldn’t have known until I arrived in Pistoia. I had booked a room with a bathroom, but when I couldn’t give up the trip I accepted the “alternative,” staying in the host’s house. No refund was offered (not even symbolic) or any other courtesy (like breakfast). The room I slept in had a fridge with their stuff (I thought it was for guests, but judging by what was inside I’d say no). Be careful: it could be a one‑off or a regular practice. I would have appreciated at least a verbal apology, not just a phone call. If I choose and pay for a type of accommodation, I have certain expectations; if I have to adapt due to lack of alternatives, that doesn’t absolve the host of responsibility. Highly discouraged.

Marco·Há uma semana

“Aspettative deluse”

The location and the decor style were decent, but the room had poor lighting, the TV was broken, and the kitchen was so dirty that I couldn't use it.

Valentina·Há 2 semanas

“Pistoia is geweldig, de locatie ook”

The place is right in the city centre, next to all the shops and restaurants, but the shower only had one door, so it wasn’t very practical if you don’t want a leak; the owner didn’t notice we arrived, so no one opened the door, we had to call from a distance and it worked, but she doesn’t speak English.

Gerrit·Há 3 semanas

“Pour une ou deux nuits afin de découvrir la ville c'est parfait ☺️”

It’s in the heart of the town and only a 15‑minute walk from the train station, and I loved the shower 😍, but it’s a bit expensive for such a small town.

Caroline·Há 3 semanas

The building is inside a historic palace and has a beautiful retro style with careful attention to aesthetic details, plus a stunning view of the rooftops that gives a unique glimpse of Pistoia's historic center. Unfortunately, the cleanliness was not very thorough, and even with self‑check‑in I expected better instructions for entry. The room I stayed in was extremely noisy because there was a gap in the bathroom that amplified the sounds from the many pigeons on the roof.

Stefania·Há um mês