The Monsaraz San Diego, Tapestry Collection By Hilton

“We had a pleasant stay with friendly staffs”

The place is clean and the rooms are a decent size and cozy, but there is no parking.

Eyrel·Há 3 semanas

The accessibility and lounge area were great, but the shower head was full of calcium.

Yaasmiyn·Há um mês

“worst experience ever”

I had the worst experience at this property! The prices were inflated at check‑in, and the concierge was unresponsive; every time I needed something like a towel I had to go downstairs to nudge them. Worst experience ever.

Vaibhav·Há um mês

“Expect some issues but a great view. And bring a fan during warmer months”

The view is great! Just know some of the balcony rooms don’t overlook the courtyard area which is what we had expected. AC was not great. The room one was pretty much non functional. The Split unit that was installed was also not able to keep up. The room would heat up quickly once sun was up and stay warm until late night. I don’t know that we ever got it under 77 degrees. Luckily I brought a fan and was able to use that to assist. The valet parking is quite a joke as well since it’s legit a parking garage under the hotel, or street parking beside the hotel. There were only 2 towels in room for a 4 day 3 night stay. We asked a housekeeper for additional and she was out so had to get from the front desk. There was also a lot of noise from above at all hours. I think we were under a rooftop patio of some sorts

Nathan·Há um mês

“Hotel That Will Drive You Nuts”

Our stay at Monsaraz turned into a lesson in patience and confusion. We were told check‑in was at 4:00 PM, but upon arrival it was pushed back to 5:30 PM and we were never notified when our room was ready. The lobby was chaotic, with people waiting for rooms; the front desk staff seemed overwhelmed, pretended to be in charge, and had no solutions. After an extra 1.5 hours we missed dining reservations, and when we finally checked in we were told we hadn’t paid our reservation and would have to double‑pay. Then a $75 pet fee appeared, which hadn’t been disclosed. The front desk person basically told us good luck finding another pet‑friendly hotel. The room itself was in poor condition: a carpet stain, broken hair dryer, no hand soap, and curtains leading to the patio were shredded. At checkout we met Manny, a professional and empathetic front desk employee who tried to help, but we were still charged twice—once by the hotel and once directly. Neither party was helpful in resolving the issue, so I had to file a credit‑card claim for a refund. The customer service was awful, and I don’t plan to book there again.

Diana·Há 2 meses