Pink Pearl Hotel By Chokhi Dhani

The environment and food were fine. Basic facilities were lacking: the bathroom leaked, the shower didn’t work, water was blocked, and the bathroom lock didn’t work. The problem was not fixed even after I pointed it out.

Vipin·Há 6 meses

Service

Kumar·Há um ano

I booked a hotel from September 27 to October 2, 2024 and the check out timing was 2359hrs. Despite of continuous interaction with booking. Com customer executive, no solution was offered to us. On the booking platform, the backend data was changed thrice to avoid this issue of discrepancies. I coordinated the hotel staff also and they asked us to leave. This support service was pathetic. After two hours of interaction with customer executive , they promised us that we can stay till midnight and the difference will be borne by but hotel staff was not in congruence with this decision. We made our itinerary based on the hotel booking timing and they asked us to leave immediately. I would like to highlight here is that we made our plan and tell us what we will be doing for 12hrs. It’s unfortunate to deal with this kind of hotel people and staff and executive. I would urge you to offer some concrete solution and take immediate steps to resolve this issue. Given this situation, we will have to book another room and will be paying for extra cost. Seeking your immediate intervention and tangible solution so that harmony will be intact. We have already sent the relevant proofs where the backend staff changed the checkout timings thrice to prove their stance right

Gulab·Há 2 anos

Facilities are in expected lines

Arup·Há 3 anos