“Experiência ruim. Nunca mais irei.”
We made a reservation and it was confirmed, yet at check‑in the staff said there were no rooms because the Booking platform had mistakenly listed non‑existent rooms. This had never happened with my other Booking stays. My family and I, after a long trip, couldn’t rest. The manager pretended the issue wasn’t his, claiming no advance payment was received because of those Booking “glitches”, and suggested we find another place. He then pointed us to a very poor, remote lodge. We arrived to an open gate, no staff, and awful facilities. Booking should cancel that property; they blame Booking for the overbooking, not the actual problem. We eventually found a decent lodge.
Antonio·Há 5 meses