Hotel Puerta de Ocaña

“Room from Hell”

The entrance glass was smashed and a drainpipe was hanging off the roof; no staff were at reception. The room was dirty, paper was coming off the walls, furniture was dated, and paintings above the bed made it hard to sit up. There was dried spit on the walls and possibly coffee. The bathroom was grimy, with small packets of hand gel. The room was on the first floor and there was a lot of noise inside and outside. We had booked underground parking, but were told we had to reserve it, which wasn’t stated on site. The town had many migrants, so I didn’t feel very safe when out. There was no tea or coffee facilities; all vending machines were empty, so we had to go to the supermarket for water. The hotel is 3 stars, which is surprising because it is definitely the worst one I’ve stayed in; I definitely wouldn’t recommend it. The Chinese restaurant next door isn’t very good; I would share photos but they’re on a different device.

Kevin·Há 2 semanas

“Avoid this Hotel!”

The only bright spot was the receptionist, Sonia, who was the sole redeeming feature of the property. The hotel is massively overpriced; we’ve found better one‑star accommodations for half the cost. The entire place looked dirty and dilapidated, clearly in need of a complete overhaul. Basic comforts were lacking: noisy rooms, uncomfortable beds, stained furniture, loose taps and sanitary fixtures, and to top it off, it was 37 °C outside while the A/C was set to 32 °C. If the reception had been open we would have demanded a refund. I’ll never return.

Mark·Há 3 meses

Well situated, the parking is convenient and very affordable. Everything else was fine: good air conditioning and a comfortable bathroom.

Gloria·Há 3 meses

“Pésima”

The staff were attentive and proper, but the front desk closed at 18:00, and they called me while I was on my way to the hotel asking for personal details and a photo of my ID. I refused to give that over the phone and suggested checking in the next day since I was staying two nights; they agreed and said they would charge the hotel price directly to my bank. The sofas were dirty and worn, and the next morning the beds weren’t made, the bathroom and room weren’t cleaned, and the trash bins weren’t emptied. My personal documents, hotel rules, payment ticket and room keys were left on the reception desk where anyone could see them. Because of all this I would advise you to stop working with this hotel for the sake of guests and your reputation. Goodbye and see you soon.

Francisco·Há 6 meses

The room was spacious and the mattress was super comfortable.

Sol·Há 8 meses