“Roboter-Hotel ohne Reception, Nicht-Einhaltung gebuchter Zimmer-Standards, grosse Mängel. Gute Lage”
The location is good and central, parking is nearby; that’s all the positives. The hotel is robot‑run with no reception, check‑in is via a machine, and on arrival you must call a Spanish number to open the main door. The on‑site staff (cleaning, breakfast service) are friendly but only speak Spanish. QE Hotels fails to meet the booked room standards: instead of a room with balcony, safe, minibar and coffee machine you get a dark ground‑floor room with a small window, no coffee machine, a broken safe, and a broken fridge with two small water bottles that cost €1 each when consumed. In room PB2, as of October 2026, there are massive water damages visible; the plaster in the bathroom is greyed, and although the plaster in the room itself was painted over, it still crumbles and is visible on the parquet floor daily (or the crumbs from the previous day weren’t cleaned). We contacted QE Hotels three times, politely asking them to fix the issues. The English‑speaking contact was friendly and courteous, but aside from replacing the fridge nothing happened during our stay. I advise against booking this hotel based on our family’s experience (we booked two rooms).
Chrigu·Há 3 semanas