Four Points by Sheraton Hangzhou, Binjiang

“Quite relaxing”

The rooms are good. The bathrooms feel a bit old.

Winfred·Há 2 semanas

“The hotel needs maintenances but it’s fair enough for the price-you get what you paid for. Comfy bed, simple breakfast,”

The location was convenient for my trip because I needed to visit a nearby community. The local area is handy enough for grocery shopping and eating out. The AC doesn’t work well; I was staying in October and woke up at midnight feeling sweaty and breathless. An unpleasant smell from the drainage appeared from time to time. The interior design is a bit scary: dark corridors with mirrors everywhere; the side boards resemble a Chinese coffin in both colour and shape. The breakfast staff were a bit rude—I asked for a teapot and was told there is a kettle in my room, which was not a communication issue as I speak Chinese.

Linhao·Há 3 semanas

“It wad good overall but the duty manager of hotel has to be check and ask First about check in and c”

Overall it was okay, but the issue I faced during my extended two‑day stay—though I’d let the property know a week earlier—was that on 12th April when I arrived from Shanghai I couldn’t get into my room. At reception they said it was your last day, yet I’d already informed them and the luggage was still there; they should have asked whether I wanted to check out before locking the room. Because the manager didn’t respond to my extension request a week ago, I had to deal with this problem.

Zain·Há 7 meses

“Not happy”

The location and room size were fine, but the breakfast fell short of what one expects from a Marriott brand.

Sanjay·Há 7 meses

The place is in a good spot and the room is spacious, but the breakfast spread and service fell short of what Marriott usually offers.

Sanjay·Há 8 meses