The Kinmel & Kinspa

The staff tried to help as much as they could, but the location was awful and the fact that there was no taxi service wasn’t mentioned, so my elderly parents were stuck. Only a local woman and a taxi that did school runs were able to help, and they missed their flight.

Sharon·Há 3 dias

“Incredible place to stay”

I stayed here when visiting north Wales and the spa was a nice bonus while the on‑site restaurant was superb; I wish we could've stayed longer! However, some rooms are hard to reach and there are no lifts, so if you have heavy luggage you might want to ask for an accessible room. The hotel is also a bit far from town centres, so without a car you’ll struggle to find a place to eat or grab essentials on short notice.

Edu·Há 3 dias

It’s a lovely location, bedrooms were clean, could do with a refresh. were told that children were permitted to use the spa between 4pm and 6pm. However, at 6pm there were still children in the spa, and they remained there until around 6.30pm. We eventually decided to leave at approximately 6.20pm because the children were being loud and it was no longer a relaxing environment, which is what we had expected from using the spa. What happened afterwards was particularly unpleasant. Around 10 minutes after we left the spa, the children came into the changing rooms. One of the girls, who appeared to be around 14 or 15, urinated on the changing-room floor. Her mum was shouting at her and the other children throughout, as they were misbehaving, laughing and answering back.The mum eventually got the receptionist, but what was particularly disappointing was that the receptionist did not appear to be concerned by the situation at all. We found the whole experience extremely unpleasant and, frankly, quite disgusting and disrespectful. We paid to use the spa expecting a calm and relaxing experience, and unfortunately that was not what we received. I feel the situation should have been handled much more appropriately, particularly given that the children were still in the spa after the stated 6pm cut-off and the incident that subsequently occurred in the changing rooms. I would appreciate this being looked into and would also like to know what you intend to do to address this, as we were very disappointed with our experience. We later had dinner, which I have to say was lovely, so we were pleased with the food and service during our meal. However, afterwards we wanted to have a couple of drinks, and this became another frustrating experience. With two events taking place, nobody seemed to know where we could actually go to get a drink. We were directed towards a bar which had a “bar closed” sign, and when we asked reception, they didn’t seem to know where we could sit and have a drink either

Izzy·Há 2 semanas

Spa was great,we arrived late only managed 1hr in there as shuts at 8pm on a sunday. Back entrance,gate was broke had to reverse all the way back out and drive round the front

Stephen·Há 2 semanas

“Very enjoyable.”

Room, service and food. Met all expectations. Unfortunately couldn't access parking area due to damaged barrier rail and had to return to main road to other access. No fault of hotel though

Raymond·Há 3 semanas