“Don't bother!”
We were looking forward to exploring a new area in Bali, we were coming from Australian winter and much looking forward to warmth and pool swimming (we are not beach people.) We booked 7 nights ground floor poolside room, which was confirmed personally by Rijal, the manager. First time we have ever booked with 'No Refund - Pay up front!' The terms of which are if you change dates, are a No Show or Cancel! None of which we did beforehand! In taxi from the airport saw a message in , sent the day before advising the pool was closed for 'essential maintenance & improvements' and apologising that there may be noise from the works. Their token of compensation was a Fruit Platter!! As the Hotel was not able to supply what we had booked and paid for, we requested to cancel the accommodation and be refunded. Manager was unavailable to speak to, but Rijal (the manger) then messaged us: "I completely understand your disappointment; the complimentary fruit basket is what management is able to offer as a gesture of apology. Regarding the full refund request, I am afraid it will be difficult for our management to approve it. However, if there is anything else that I offer you to make your stay more comfortable, please let me know. I will do my best to assist you." If management was only offering a fruit basket, what more could Rijal have been able to offer?? Our request for a refund was denied; we have subsequently requested an alternate stay which has also been denied. Whilst in reception, searching for alternate accommodation for our stay, and other sites still showed pool side rooms available with no mention of the pool being closed! Thirty minutes later I checked again and suddenly all rooms were 'sold out!' The hotel obviously realising that this situation was totally unacceptable for their reputation
Mike·Há um mês