The Ritz-Carlton, Mexico City

“Muy mala calidad”

The location was great, but I was really disappointed. Unlike other hotel chains I've stayed at recently at the same price point, they didn't send me a welcome email beforehand. They didn't escort me to my room or show me the facilities. The floor was laminate and the furniture didn't feel Ritz‑Carlton level. They got my breakfast time wrong; I arrived late and they wouldn't serve me. The staff were friendly, but the price‑to‑quality ratio doesn't justify calling it the most luxurious hotel in Mexico City.

Maria·Há 4 meses

“RELACION CALIDAD PRECIO MUY MALA POR EL RUIDO QUE NO DEJA DESCANSAR”

The spot, the views, the room's size, and the staff's attention were all solid. They tried hard to fix the noise issue by moving me to a luxury suite, yet the exterior noise persisted. The street noise was so loud you need wax earplugs to sleep. The rooms facing the garden aren't insulated from the outside at all.

Rafael·Há 5 meses

The service was great, the rooms beautiful and roomy, and the city views spectacular. Everything was perfect.

Edna·Há 6 meses

“Not worth the price and location away from central”

The balcony view was spectacular! However, the elevators form a maze; I had to hop through three different sets just to reach my 43rd‑floor room. It's ridiculous and confusing. The room rate is outrageous for a mediocre room. The building shares space with SAP office workers who stare at you often. The restaurant is overpriced and mediocre, nothing like Ritz‑Carlton style.

Sunil·Há 6 meses

“No se puede dormir y peor si dan al parque”

The staff and facilities were decent, but the rooms are not isolated from the outside and the vehicle traffic makes it hard to sleep, especially since they open onto the park.

Rafael·Há 6 meses