“Mâhnire in peisaj de basm.”
The location is exceptional, especially in winter when being close to the slopes is a huge advantage. Straja resort offers beautiful scenery, and Pensiunea Luca sits right in its heart. The listing on the booking site promised kitchen access and all the listed amenities, but the internal rules—displayed aggressively everywhere reminding you of everything you are forbidden to do—limit you to breakfast only. Reception is staffed for just one hour (???). If you miss that exact window, you get short, confusing phone instructions: “Room 2, the key is in the door.” When you look up the room number, you discover that several rooms share the same number in the inn (!!!). And what I never saw anywhere else in tourism: a categorical refusal to let you store luggage, even at your own risk, before check‑in or after check‑out, despite a ski equipment locker with video surveillance. Moreover, even though your accommodation is paid, the manager tells you on the spot that he will use your data to track you in case the booking doesn’t transfer the money (???). The room and twin bed are far too small. The outlet by the bed (listed in the amenities) is actually a double‑bed outlet. The vacation should be about relaxing and disconnecting from everyday life, but tourism operators seem to think we’re here to swap our work boss for the inn boss, to change a rule into a more rigid and absurd one, and to charge us with suspicion that we’re potential troublemakers from the start. And that’s all on our own money, and not just a few. I recommend operators to be more flexible, to focus more on tourist needs, and to balance quality and price better (currently too high). Keeping the mindset that “it’s just a random opinion” from someone who doesn’t care, the resort will soon destroy local tourism. I say this with great frustration.
Luminita·8 месяцев назад