I was disappointed with the front‑desk lady who told me the room was small for the price, then pushed my husband to pay an extra $20 for an upgrade that felt like a bait‑and‑switch. The upgrade itself was cramped, and I can’t imagine how even smaller it would have been. I asked the hotel to refund that extra fee. Around 8 pm a blackout hit the building, and a kind gentleman named Robert Livingston arrived right away, explained that it was PGE, and gave me a small lantern so I could see my things while we packed. He was polite, promised a refund, and helped us find a place to stay. After all the stress and exhaustion, the lights came back on and we decided to stay. Robert handled everything with professionalism, a smile, and courtesy—he really made a difference.
Sally·Месяц назад