Hausboot AHOY Masal

It was fun to try something new, there were plenty of bed spaces and the kitchen and bathroom were better than I expected; I felt safe walking out with my dog onto the pier and up onto the boat deck. Finding the right parking was a bit tricky, and the deposit wasn’t mentioned in the information before we booked; the boat tilted so wall decorations hung off the wall.

Erika·3 месяца назад

We were not happy with several things: the roof terrace was inaccessible for disabled and older people, and my girlfriend, who has a severe leg disability, couldn’t use it; there was only one towel hook in the bathroom for four people and only two bars for four shower towels; coat hooks were missing; if it rained, four adults couldn’t sit at an indoor table to eat; the bunk bed was positioned in front of the windows so the top bunk barely had outside air, especially at the temperatures; it would have been better to place the bunk differently or use a single bed (which would have fit); for a family with two kids or four people like us, this houseboat is not recommended; we also disliked that our short holiday was cut by one day for “organizational reasons,” and that the booking system didn’t allow us to coordinate or block dates properly. We have never had such a problem with Booking before.

Gabriele·4 месяца назад

The houseboat is nicely furnished and the view of the Trave is lovely. The stay was generally okay, but there were clear drawbacks. Getting there was very hard because there was almost no signage and the area looked like private or shipyard property; we couldn’t find the accommodation without a phone call. On site, there was no clear wayfinding. The access via a floating metal plank without a railing was noisy and awkward with luggage. The houseboat was too small for the stated number of guests. The mattresses were heavily worn and very uncomfortable – they were so bad that we decided to leave a day early. The booked bedding lacked a matching fitted sheet. When we asked, we were told that nobody else could come. No on‑site solution was offered, even though you can’t arrange a replacement yourself while on holiday. The bedding also smelled musty, and this was not taken seriously. Overall, the handling of complaints felt uncustomer‑friendly. We were not charged for the bedding afterward, but the other ordered sets were still fully billed. Other issues: spider webs in the living area, a broken shower head, extra electricity costs that were not clear beforehand – we were charged 30 € for three days even though we were mostly out during the day. There was no clear bill or meter to check, and the amount was taken directly from the deposit instead of an invoice.

Chefkoch_0815·6 месяцев назад

I’m very disappointed with this stay and cannot recommend the place. The cleanliness was fine and the equipment was generally good, but there were major organizational problems from the start: check‑in was only possible at 17:30 because a tap was broken, and we weren’t properly informed beforehand, which made the start of the stay unnecessarily difficult. There was no personal hand‑over of the houseboat, so many important details were missing. The manager answered via WhatsApp, which clarified some questions but didn’t replace a full hand‑over. Lighting was an issue – despite switches being on, the lights could only be turned on in the tech room in a cumbersome way, without explanation. The toilet flush didn’t work on arrival and had to be fixed by us. Basic functions should work flawlessly in a rental. The boat already had a noticeable side slope of about 5 cm over 80 cm (≈6 % tilt) at arrival, which was not fixed during the stay – photos are available. Rainwater leaked down the interior windows, worsening the condition. The standby heater was broken and non‑functional. The infrared heater and fan were insufficient to heat the rooms adequately at cooler temperatures, so the stay lost a lot of comfort. In the last room, the outlet was awkwardly placed above the bed, so the fan could only be used very close to the sleeping area, which was hardly practical. This limited usability further. The front door wasn’t tight enough, so wind caused drafts inside; we had to improvise to stop the cold. After three nights we ended the stay early, though we had booked nine, because the described defects severely impacted the stay. Only a small part of the travel price was refunded. A faulty invoice was issued only after a complaint via Booking. Communication with the owner was sometimes rude and inappropriate. No correct invoice has been received to date. Despite generally good equipment, the listed defects and organizational issues severely harmed the stay. The whole process seemed unprofessional. For the price, this accommodation is not acceptable. The price‑performance ratio is off. Bottom line: no recommendation, I wouldn’t book again.

Frey·7 месяцев назад

The place was very clean. Unfortunately, it wasn’t obvious at first that extra heating costs would arise. Communication with the caretaker was unreliable for follow‑ups. It wasn’t clear that the bedding equals a duvet, that pillows and matching sheets must be brought separately, just like towels. The price‑performance was marginal for us.

Lena·10 месяцев назад