Grand Luxury Hotel Phan Rang

The staff’s approach disappointed me; they left clothes in my room, and after reporting it within 4 hours they claimed they couldn’t find them; they seemed to favor local guests over Europeans and discriminated against me because of my skin color.

Dominik·Неделю назад

“Un desastre”

My three‑week stay in Vietnam was the worst hotel experience I’ve had; the hotel was empty, the staff didn’t speak any English, the breakfast buffet was a lie—only pho or a Bahn Mi were offered, and when I asked for fruit I was sent 19 minutes away to find inedible fruit; the bathrobe in my room was dirty, there were no nearby restaurants, and I would advise others to avoid it.

Aurore·Неделю назад

“Tạm ổn”

I stayed in Grand Suite 11001, a spacious, beautiful, airy room with sweet staff. The bathroom, pool smell treatment was poor, the odor was like a drainage pipe, so I had to use perfume spray; the bathroom tone didn’t match the room, the room was 9 points, but the toilet was 2 points (water accumulation + odor). Two consecutive days the breakfast at 8:30 am ran out (e.g., the beef stew had no beef left, the chicken curry had no chicken left, the bread was gone and wasn’t replenished quickly, probably waiting 15–30 minutes to be served). I don’t blame the staff, they were friendly, but this is the manager’s job; if the operation is that poor, it’s a waste for a new hotel that is otherwise quite nice.

Minh·Месяц назад

“Een luxueus gevoel, prima prijs/kwaliteit verhouding.”

The reception greeted me with a very friendly welcome, and the rooms were spacious and clean; the location between the city and the coast was great. The restaurant staff could have been a bit friendlier, and there were no towels available at the pool, so you have to bring your own from the room.

Yvonne·6 месяцев назад

“All good, we enjoyed out stay at this hotel”

Breakfast was good, with plenty of oriental and European options.

Tony·6 месяцев назад