We stayed at Grand Ambiance Hotel from 18 to 22 May 2026, booked via Booking. After booking, the hotel called to confirm details, and the phone number matched exactly what was listed on Booking. Unfortunately, the accommodation was extremely unsatisfactory: the floor was very dirty, the furniture was old and partially broken, and the TV, AC and fridge did not work. The bed linen had stains. We asked to be moved to another room, but were denied; only the linen was changed, yet the room still had a stale, cigarette‑smoke smell. The curtains were dusty and poorly secured, constantly falling. The booking stated we would receive a clean room and breakfast included, yet we were refused breakfast even after showing the booking terms. Moreover, during the entire stay from 18 to 22 May no cleaning was done, towels were not changed and trash was not taken out. This hotel does not match the description on Booking and I do not recommend Grand Ambiance Hotel to anyone expecting comfortable, clean, and level‑appropriate accommodation.
Gulmira4 месяца назад