Overall, the experience did not match the room category or level of service we had paid for. The most concerning points were: • Attempting to provide an Executive Room despite a confirmed Suite Room booking • No proper response regarding the requested baby cot • Poor handling of our early-arrival communication • Inconvenient hot-water arrangement requiring repeated calls • Most importantly, an unhelpful and dismissive attitude from the manager A hotel can have operational issues, but the way management handles a guest’s genuine concerns makes all the difference. Unfortunately, in our case, the customer service and management response made the experience much worse. I would strongly recommend confirming your exact room category and all requested facilities directly with the hotel before staying here. Overall, the experience did not match the room category or level of service we had paid for. The most concerning points were: • Attempting to provide an Executive Room despite a confirmed Suite Room booking • No proper response regarding the requested baby cot • Poor handling of our early-arrival communication • Inconvenient hot-water arrangement requiring repeated calls • Most importantly, an unhelpful and dismissive attitude from the manager A hotel can have operational issues, but the way management handles a guest’s genuine concerns makes all the difference. Unfortunately, in our case, the customer service and management response made the experience much worse. I would strongly recommend confirming your exact room category and all requested facilities directly with the hotel before staying here
SahidМесяц назад