“Non soddisfatta”
The staff is very friendly, the view from the room is beautiful, and the room cleanliness is good. However, the mattress was a nightmare; on the first night I felt the springs on my back and couldn’t find relief. By the next day I pushed the issue to the staff, hoping for a solution, but they didn’t do much. I ended up sleeping on the floor with two sofa cushions for six nights without any definitive fix, and I still had back pain. The lack of hygiene was also a problem—cutlery had food on it, and I mentioned it multiple times in the dining area, but nothing changed. The shower leaked a lot of water from outside while I was showering, and I reported it, yet nothing improved before I left. The entertainment was awful: everything was in English, of poor quality, drinks were low‑quality, and they offered therapy services that were never available, always with excuses. For someone with hotel experience for work and leisure, this place doesn’t deserve four stars—probably two or three at best, aside from the courteous staff. I won’t return.
Yaneth·2 недели назад