“Awful. Never again worst accommodation ive ever stayed at was filthy! Mould and hole in carpet!”
Awful experience after having out first weekend away (with my partner in years, we travelled 4 hours to london and at this accommodation. It was a nightmare, once arrived 8:35pm i showed evidence that i had paid for this and proof booking and payment) but customer service lady at reception was very rude and not helpful at all. When myself and partner insisted that we have paid. My oartner then asked the Lady politely to contact and if he could speak to manager. She said no sorry” We asked can you email now and see if they can provide confirmation on their end. She seemed like she didnt care, then said its not our problem its between you and to sort despite us trying to contact them ourselves infront of her she couldn't email them and help us resolve this issue that wasnt our issue either. She just said you need to contact them and ask them to send us confirmation. That should have been her job to resolve not us stressing asoon as arrival. So we had no choice but to pay £100 deposit for damages which is refundable lady said aslong as no damages. your going to have to pay £112 again she said and £100 deposit. For 2 nights. So we ended up paying £324 when should have been £112 and £100 depisit. Wasnt helpful at all. I work as a customer assistant and i always provide great service and help my customers as much as i can! She didnt care. Then told us to go another block 8 min walk with all our luggage. Could have emailed us before hand to let us know. As we get to this hotel she told us the guy behind desk gives us a key then walks us to 3rd accommodation. Asoon as we enter i noticed a massive hole in the carpet and mould all around sink. I also have evidence as i took them asoon as we arrived.Me and my partner were non stop itching also found a long strand of black hair in our bed im blonde and partner has short brown hair. Clearly the bedding was not clean as there wouldnt be a long strand of black hair in our bedding. Just was filthy wasnt expecting a glamours hotel but from start to end was just filthy hole in carpet. Mould around sink next to the kettle tea and coffes. Clearly bedrooms need to be refurbished not as advertised was filthy and not in a good hygiene standered. Shouldnt be giving rooms to people in this state. I have evidence of us arriving and photos of how bad it was which i took asoon as we arrived. Says date time on the pics. Please for other people sort the hygene out and have a word with the lady at reception desk. However the receptionist in the second building was very helpful and polite he took us to the third building and give us key. Further more lights were flashing in hallway all night loud nabourhood all you can hear is cars speeding and motobikes. People shouting and talking late am! Throughout the night. Also at the accommodation we had no receptionist just bedrooms not very good for safety proposes or if they had a fire hazard. Trading standerds should check the place out
SarahМесяц назад