WoodSpring Suites San Antonio South

“I had order a double room and got a single bed. It was a trip with my daughter so I didn’t make a fuss. When we checked”

The location was good, but you could tell the hotel is older. The toilet didn’t flush properly, water pressure was low, it was very noisy with thin walls, and the hallways smelled like smoke.

Celina·3 недели назад

When we arrived, it took a long time for anyone to come to the desk; the staff only asked for my name, told me the total, and handed me a key before retreating behind the counter. The room smelled, but we decided to ignore it because our stay was so brief. Later we found the odor was almost entirely in the bathroom, caused by a toilet that leaked at the bottom each time it was flushed, letting water seep onto the floor and through gaps in the vinyl, accompanied by a white substance. Mold was present on the bathroom wall and the fan was broken. We were only staying a short time, and the toilet problem wasn’t fully resolved until late Saturday, so we let it slide since we were checking out the next morning. The vinyl curling in the corner behind the toilet suggests this has been an issue for a while. The floors were so dirty that we didn’t feel comfortable walking barefoot and had to buy cheap slippers, whose soles were visibly dirty even after just being worn in the room.

Howlite·4 недели назад

The place was a decent spot to crash, but we didn’t realize our car had been broken into while parked in the gated lot. The parking area is only accessible with a room key, and no one at the front desk could confirm if the cameras were working; I called the number twice and no one answered.

Brenda·Месяц назад

“The staff makes you feel very welcome excellent courtesy!”

The staff were extremely helpful and courteous, and the housekeepers were the sweetest people who kept everything spotless; they made us feel truly welcome.

Donna·Месяц назад

The location was convenient with easy freeway access. The elevator never worked during my stay, so I asked if the price could be lowered because of that, but I was just laughed at. The first room had a bad smell, but I was moved to a new room. There were a couple of roaches.

Alex·Месяц назад