Netizen Cozy Suite By GUESTONIC

The location was great, nothing else to complain about.

Yong·8 месяцев назад

Everything was clean, comfy, and very quiet.

Muhammad·Год назад

“Spacious suite, a very large balcony with open views and Cleanliness on a supreme level”

The suite was beautifully decorated with meticulous detail, a large balcony featuring an outdoor table and chairs, unobstructed views, and a peaceful vibe thanks to its distance from the highway. The cleanliness of the suite matched that of the entire condo and public areas, including hallways and the rubbish disposal zone. The main pool (about 30 m), fitness area, and gardens were spotless and cleaned daily—an exceptional standard. The host was excellent, attentive to detail, quick to reply, and supplied all necessary information just before check‑in; checkout was just as organized. The KGL MRT station at Bandar Tun Hussein Onn sits right next to the condo, giving easy access to Kuala Lumpur’s centre, Bukit Bintang, within 30 minutes—just bring your luggage and you’re set. All essentials were provided, so I highly recommend it! The only downside was the grocery shops on the ground floor were very basic; there are three larger supermarkets within about 2 km, but you’ll need a car or public transport to reach them.

Ronald·Год назад

It was a good stay.

Kelly·Год назад

“Great place, but POOR customer service from host. Staff on premises DO NOT speak any English!”

The room matched the listing exactly, was clean and well equipped for a short stay, and the location is great, close to the train station. However, the room is inside a residential apartment block and no on‑site staff speak decent English. When we arrived, we had to give the main gate staff our room number to get in, but the host never sent it to us; we only had the booking confirmation, which carried no useful info about the room. We had to wait about 45 minutes for the host to answer his phone and give us the room number before we could enter, and we had to pay the taxi driver for the extra time he waited with our luggage on the street. Our first impressions were poor; we were jet‑lagged, tired, and faced a severe lack of customer service from the host and incompetent on‑site staff. Additionally, if you have booking issues, the host won’t respond; any extra help you need is ignored on WhatsApp and the messaging service. I realized after booking that I’d added an extra day by mistake, asked the host to charge the extra day to the security deposit I was required to pay, and was completely ignored. Even if it couldn’t be done, the host should have replied “No, it won’t be possible.”

Sita·Год назад