Podilskii Dvir

“Одна ніч у Вінниці”

The food was tasty and the staff were polite, and the room was almost in the forest, although the hotel is on a busy road. The stairs to the room were steep and uncomfortable, and the blankets and linens were the wrong size, plus the second blanket turned out to be a problem.

Polina·5 дней назад

Everything was wonderful.

Сергій·2 недели назад

“Чисто, персонал приємний”

I had to get up at 00:00, and the staff handled it without any issues; I’m very grateful for that.

Кибенко·3 недели назад

“Не рекомендую”

The hotel takes bookings through Booking, yet repeatedly scolds guests for using that platform. I booked two months ahead for 2 adults and 2 children, and we immediately took two stays. On Booking, only two double rooms were available for the dates, so we booked those. During the first stay (6.09) the administrator was very pleasant and customer‑oriented; he saw the situation and easily accommodated us all in one room. On the second stay we simply asked if the same arrangement could be made again, and we encountered a completely different attitude. We were repeatedly told things like, “If you had booked directly we would have solved it, but because it’s through Booking you can’t do anything,” and “Well, you booked through Booking.” Honestly, this insistence was confusing. The booking was made two months in advance, the hotel knew we were 2 adults and 2 children, and never contacted us to suggest a different room or direct booking if that was necessary. We didn’t ask for a free upgrade. If an extra charge was required for sharing one room, that could have been plainly stated. But the constant emphasis that we “booked through Booking” made us feel we had done something wrong, even though we used the available booking method and the hotel was found through Booking. The stairs to the third floor are very steep and inconvenient, sound insulation is poor, and the road noise is constant inside and out. In the restaurant there were flies, the service was unfriendly – the waitress didn’t bring a menu and told us to take it from the stand. There was no one to pay with, and we had to wait a long time to settle the bill, although the 10% tip was automatically included. A dried orange lay under the sofa, the toilet left a quarter of a toilet‑paper roll, clearly from previous guests, and the ceiling had either stains or mold.

Anastasia·3 недели назад

We left very satisfied; the room was clean, comfortable, and warm. The location was very convenient, there was parking, and the hotel felt like a base for relaxation with a green courtyard.

Наталья·Месяц назад