“Fujam desse hotel. Eles sacanearam minha reserva”
I booked in January ’26, sent a message in early October asking for a hairdresser recommendation because I’d be a bridesmaid at a ceremony 50 m from the hotel. The reception replied normally. About ten days before my check‑in on 21 October, my credit card was charged for the stay, everything was fine until that day. On the day I was heading to the airport to catch my flight, I received a message from the manager saying there was a problem with my reservation and that they had no available room for me. They suggested moving me to another nearby hotel of a much lower category than the one I had booked, which I declined. I ended up staying at a different hotel, not knowing that to get to the wedding I’d have to take an Uber that would take half an hour. It was a horrible, traumatic experience, all at the last minute, having to choose a few hotel options, not knowing the area, no guidance from the manager who claimed he had only been in the position for five weeks. It was terrible, scary, traumatic. I don’t want anyone to go through what I went through and I am almost certain they transferred my confirmed reservation to someone who booked directly on the hotel’s website (they save money). Booking should take action. Everything that happened to me was awful. FLEE FROM THIS HOTEL. TERRIBLE EXPERIENCE. NEVER AGAIN.
Renata2 недели назад