“Fire Hazard Guest House and Unprofessional HOST”
The spot is on the main street, but there’s no security. At night, you’re met by people drinking outside a 24‑hour convenience store. During the day, street kids gather near the entrance beside a big trash bin. The common area lacks ventilation, so mosquitoes and bugs buzz around as soon as you arrive. The host’s communication was alarming: after issuing a refund, they threatened us, demanding that my 5‑year‑old and I leave by 8:00 a.m. even though checkout was at 12 noon. Their language was vulgar, almost cyber‑bullying. I didn’t ask for a free stay or an upgrade, yet when we checked into unit 202 the AC was broken, and after about two hours of running it still didn’t work in the humid town, making my child overheat. That’s when I told the host, who then offered unit 204—a larger room with AC that worked immediately after turning it on. They cancelled the entire booking even though I was willing to pay for the two nights. They said we could only stay until the 18th because unit 204 had other guests, so we accepted a 12 noon checkout as listed, not 8:00 a.m. The host didn’t guarantee the AC could be fixed in 202, and the technician on site was also unsure. No other staff helped us, only the cleaning crew. I requested to checkout on the 18th because staying a week without AC would be risky for my child. Plus, unit 204 had safety hazards: the shower head was next to the hot‑cold breaker, the small bathroom window was wide open with no screen, letting insects in. Both rooms 202 and 204 had no windows, and the fire exit ladder to the balcony was barely hanging and unsafe—an obvious fire hazard.
MaryМесяц назад