I didn’t enjoy staying at the hotel because the Google location was completely inaccurate and the manager was rude. I had a confirmed reservation, but when I arrived at the address shown on Google Maps, the hotel wasn’t there. I called the hotel—unlike Google Maps, it had a phone number. The person who answered said someone would call back; five minutes later I received a call, explained the situation, and the caller hung up—literally. I called back the original number, and the gentleman said the manager would call. When I finally got a call, I explained again that I’d come to the Google Maps address. The manager replied, “oh, the hotel is by the bus stand.” I told him I had heavy luggage and the map shows their location down in the valley, so it would be very difficult for me to walk uphill. I asked if a car or some vehicle could be arranged to bring me to the hotel. The manager said, “I’ll call you back” and disconnected. No call. Fifteen minutes later I dialed several times, but nobody answered. A one‑liner text came, “Hotel Mahima near Sangla bus stand”—still no response to my question. I replied to the text—no delivery. I tried calling again—no response. Eventually, after walking back up the hill, I found another hotel. I will not pay money to a place that treats customers so poorly.
Oxana3 месяца назад