Hotel Mirador de Quetzales

“Mejorable”

The location was good, but the rooms and even the restaurant were very cold at night, and the tuna tartar we ordered was in poor condition, causing us to spend the whole night in the bathroom.

Manuel·Месяц назад

The cabin was very pretty, clean and comfortable, with stunning views and spectacular trails.

Roman·2 месяца назад

“Verschrikkelijk”

The breakfast was good. Unfortunately, our stay was a huge disappointment. There were several problems, and especially the way they were handled left a very negative impression. We booked a quetzal tour through the hotel. The description said we would also leave the premises for it, but that didn’t happen. In the end we spent about two hours standing near the same tree waiting. Two days later we booked another quetzal tour at a different hotel in the valley. The difference was huge. There, multiple guides worked together with walkie-talkies and actively searched for the quetzals. Within a minute we saw them. That was, in our opinion, not just luck. In the valley, many guides search daily for the birds and share their observations. Those guides were even surprised that we had our first tour only on the hotel grounds. According to them, the quetzals at that time were quite predictable in certain spots in the valley. In hindsight, our first tour feels like wasted money and does not match the experience we expected based on the description. Additionally, the payment was a huge drama. We paid for the stay twice: once as agreed and then the costs were also charged to our credit card. It took me about two weeks and a lot of time and communication to get the overpaid amount back. Even now we still haven’t received the full refund. During the rebooking we received about €16 less due to administrative fees. It’s very strange: you pay twice because of a hotel mistake and then you’re apparently the one who has to cover the costs to fix that mistake. That shouldn’t happen. The room also fell short.

Joep·2 месяца назад

“Una estancia corta y confortable”

Because the hotel was low on occupancy, we received a room upgrade with a spectacular view and plenty of space. The restaurant food was delicious, both dinner and breakfast. The bathroom space was small, especially the toilet area, but the shower area was perfect. At one point during the night the mattress became a bit uncomfortable, feeling like it was sinking in the middle of the bed.

María·4 месяца назад

“Muy bello”

The place is cozy, the forest is beautiful.

Martha·4 месяца назад