“We didn't stay due too room conditions and no manager on site.”
When we arrived, our room wasn’t ready, so the front office let us use the bathroom near the pool. The lights were out, the toilet didn’t flush, and there was no soap or paper towels—what a welcome! Later, only one of the two rooms was ready, and it was damp, musty, and smelled of mold. Because I have breathing issues, I couldn’t stay. I went back to the office and they offered an upgrade. If this was a basic room for the price, what were the costs? Knowing it was a non‑refundable stay, we forfeited our money and moved on. There was no manager on site; the front desk staff were making calls and moving into other rooms. Everything was awful.
Orender·4 недели назад