“Location - Great. Hotel - fine, Customer Service - poor”
The location was perfect, but when I asked for a late checkout they offered $50 extra; I was disappointed because everyone there was staying for a race that ran until noon and checkout was 11; I told them I’d be back by 1:15, but traffic delayed me until 1:30; when we arrived we couldn’t get into the room and were told that because we were past 1:15 we had to pay another $25 to get in; our bags were already there so we had no choice; that was a horrible policy; it would have been better to at least inform us that we’d be charged again if we were late, even if it’s not great customer service, at least we’d know what to expect; it’s a shame that such a simple thing is handled so poorly.
LisaВчера