“Humilhação”
After paying for the reservation two months in advance, they pulled the plug the night before I was due to check in, leaving me stranded. When I finally got to the property, the manager told me the room was a private rental and the hotel had nothing to do with my booking, then forced me to either find another place or cough up a thousand reais for a new room. The whole experience felt humiliating and the staff offered no help.
Luciano9 месяцев назад