Hakuunsou

From 10 pm until 6 am the front desk is closed; if something comes up the security company steps in. Can a place still be called a luxury inn under those conditions? What happens in case of injury, sudden illness, power outage, fire, or an earthquake? These safety issues should be disclosed when booking.

Jun·Месяц назад

“Beautiful ryokan and food, not so nice smell and bugs.”

The ryokan was located in a very pretty, serene area surrounded by trees. The food presentation was beautiful, room was big, beds comfy, staff were helpful. The public and private onsens were all wonderful. The rooms are supposed to be non-smoking inside, however they allow smoking on the patios. As a result, our room smelled so strongly of cigarettes that it made my head hurt. When I pointed this out, they offered some deodorizing spray (which did nothing). I would not have stayed here had I known it was going to smell that badly. There were also quite a few bugs that made their way inside - I think because the front door has a huge gap in the bottom. We had a private outdoor bath which became full of tiny insects after the first night, so we didn’t use it. It would be nice if that was part of the daily room refresh. Additionally, the provided drinks were two beers and 4 waters. While we appreciate that many waters, for such an upscale, expensive ryokan, I would have expected various other things (like a juice and Coke), as it was very sparse compared to elsewhere I’ve stayed

Michelle·3 месяца назад

“家族五人楽しく滞在させていただき、感謝。”

The dinner and breakfast were outstanding, and they even catered perfectly to my son‑in‑law who doesn’t eat meat; I was thrilled by the English menu and the birthday fireworks. From the window of the Sōseki room I enjoyed the view, and I loved the open‑air bath and sauna, plus the shuttle to Yumegawa Station was much appreciated. However, the sudden stairs were hard for an elderly guest and an elevator would have helped, and the open‑air bath in the large public bath with the raccoon‑shaped statue lacked a handrail, so I felt unsafe and didn’t use it.

Mariko·3 месяца назад

“Decent Stay but can be costly”

The Staff and the service was great. We arrived almost midnight but the manager still waited for us. He is probably in his 70s, but offered to carry our heavy luggage downstairs. We felt bad because we know how heavy it was, so my husband insisted on carrying it instead. The meals we had all 3 days were great. Each day was different and the amount of care and love they put into each dish was unmatched. We had free-flowing onsen in our room to soak in whenever we want. The onsen appeared a little dirty because it's open-air, so a lot of bugs would fall into the water. Also, the walls in the onsen looked like they got mold, which was very concerning to one's health. The room sometimes have a little funky smell, I guess it's coming from the river, because our room was right next to the River and the Onsen water didn't smell anything

Kim·3 месяца назад

“Hier nicht wieder, viel zu teuer für die Leistung.”

The staff were outstanding and very attentive, and the whole hotel embraced a Japanese minimalist style while staying impeccably clean. Yet, at the end of the kaiseki dinner the staff started clearing tables, so dessert was served in the lobby; there was no night‑time staff on site, apparently because they wanted to go home early; the kaiseki dinner lacked any highlight, was merely well plated but tasted and quality-wise like a low average (for example, the grilled mackerel was dry); and the onsen in the apartment needed renovation, with rotting pieces falling from the wooden frame and a faint mold smell.

Arno·5 месяцев назад