“Insgesamt in Ordnung”
The hotel’s location works well for day trips, like a walk to Lion Rock or a safari. Breakfast was tasty and the staff went out of their way to make everything pleasant. The beds were comfortable, and a small fridge in the room was a nice bonus. Cleanliness was generally good. Overall, the stay was decent; the location, breakfast, and comfortable beds were the highlights. For a short stay when you’re always on the move, it can be suitable. However, the condition and service didn’t quite match what we’d expect from a deluxe room – especially with the many construction sites, the air‑conditioner not working properly, and the lack of room cleaning.
The deluxe room was small and very functional, leaving little room for two suitcases. Although it was clean, many things looked worn out: the toilet seat was unattractive, the sink had a crack, and there were cracks in the floor. The air‑conditioner only allowed one fan speed and direction, and the speed was so high that we couldn’t use it at night. A construction site right by the pool area spoiled the experience, and other parts of the property had similar issues. The host was only occasionally reachable, and at the start of our stay we received no info about breakfast or where to get pool towels. During our four‑night stay, the room was never cleaned.
Katharina·2 месяца назад